Site regulations for SilkwayMall.com

1. General Terms
Welcome to SilkwayMall.com. By accessing and using our website, you agree to comply with the following regulations. These terms apply to all users, including buyers and visitors.

2. Services Provided
SilkwayMall.com specializes in importing goods from China to Europe and the USA. We facilitate sourcing, purchasing, and shipping processes to ensure a smooth import experience for our customers. Our responsibility is limited to the consolidation of goods in China, purchasing goods within China, and applying labels if required. We do not provide any guarantees for the products themselves.

3. Orders and Payments

• All orders placed through our platform must be paid in full before processing and shipping.
• Once an order is confirmed and paid, it cannot be canceled or modified.
• Prices may vary based on supplier costs and shipping rates. Customers are responsible for checking updated prices before making a purchase.

4. Shipping and Delivery

• We coordinate the shipping of goods from China to the designated destination.
• Shipping times may vary depending on the supplier, shipping method, and customs clearance.
• Customers are responsible for ensuring that the provided shipping information is accurate.

5. No Returns and No Liability After Shipment

• We do not accept returns or offer refunds once the order has been paid for. All sales are final.
• SilkwayMall.com is not responsible for any damages, losses, or issues that occur after the goods leave our warehouse. Once the shipment has been handed over to the shipping carrier, all liability transfers to the customer.
• When goods are packed in our warehouse, they are not subject to return.
• We are only responsible for the consolidation of goods in China, purchasing goods within China, and applying labels if required. We do not take responsibility for goods or their delivery once they leave our warehouse.

6. Customs and Import Duties

• Customers are responsible for any customs duties, taxes, and import regulations in their respective countries.
• We do not guarantee the clearance of goods through customs and are not liable for any delays or additional charges imposed by customs authorities.

7. Limitation of Liability

• SilkwayMall.com is not responsible for any delays, damages, or losses caused by third-party suppliers, shipping carriers, or customs authorities.
• We do not guarantee product quality, accuracy, or conformity to any specific standards. Customers should conduct their due diligence before placing an order.

8. Amendments to Regulations
SilkwayMall.com reserves the right to update and modify these regulations at any time. Changes will take effect immediately upon posting on our website.

By using SilkwayMall.com, you acknowledge and agree to these regulations. If you have any questions, please contact our support team before placing an order.

Thank you for choosing SilkwayMall.com!